For several months, I have complained to my provider about slow, or sometimes no, Internet service, and have received several different excuses for the problem.
First, I was told that my modem was no good, so I replaced it. Then I was told my computer was no good. I have three computers. All were purchased within the last six months.
The service I pay for is supposed to supply 6.0 mbps (mega bytes per second) downloads. I have tested my download speed at speedtest.net, which is a service used by my provider.
I have found my download speed is nowhere near the 6.0 mbps that I pay for. In fact, the last test showed 0.1 mbps, which is one-tenth of one mbps.
After months of lodging complaints with my provider, a senior adviser named Mark told me that there has been a problem in the Valley East area since February 2013, due to more customers using the service than the lines can supply.
I then asked why they are charging for a high-speed service when they can not supply it. They finally agreed to adjust my bill from last February until now to compensate for the problem.
That is fine for me, but what about every other customer in the area who is being overbilled?
I also inquired as to when this problem would be repaired and was told they could not give me a time, only that it could be anywhere from a month to a year.
My advice to Internet users in the Valley is to go to speedtest.net and test your connection.
If enough people complain, repairs will be done. Also remember, it will only get worse. As new clients in the Valley sign up with this company, the service will deteriorate more since the lines already cannot handle the demand now.