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Copper Cliff TD to be shuttered in August

By: Heidi Ulrichsen - Sudbury Northern Life

 | Mar 21, 2014 - 3:24 PM |
 The TD Canada Trust branch in Copper Cliff will close Aug. 15, when it merges with the bank's Paris Street location. Photo by Heidi Ulrichsen.

The TD Canada Trust branch in Copper Cliff will close Aug. 15, when it merges with the bank's Paris Street location. Photo by Heidi Ulrichsen.

Branch merging with Paris Street location

Copper Cliff residents who bank with the local TD Canada Trust branch will have to drive to one of the financial institution's Sudbury locations as of Aug. 15.

The Copper Cliff branch is being merged with the TD branch located at 1935 Paris St., next door to the Plaza 69 pharmacy. It's about a 15-minute drive from Copper Cliff.

“A number of factors, including accessibility, foot traffic and customer transactions, were considered for the move from our Serpentine Street branch to our Paris Street branch,” TD spokesperson Crystal Jongeward said in an email.

The Paris Street branch will offer more parking, longer hours and will be open on Saturdays, she added.

The Copper Cliff branch, located at 2 Serpentine St., is open 9 a.m. to 5 p.m. Monday to Friday. The Paris Street branch will be open 8 a.m. to 6 p.m. Monday to Wednesday, 8 a.m. to 8 p.m. Thursday and Friday and 8 a.m. to 4 p.m. Saturday.

Shuttering the Copper Cliff branch was a “difficult decision and one which was not taken lightly,” Jongeward said.

“Our goal is to make the transition as comfortable as possible for our customers, and we have been sharing details with them as planning is completed,” she said.

“We will offer our customers one-on-one sessions with our staff to answer questions about the transition and help find solutions. We will continue to communicate details directly with customers as they become available.”

There are five employees at the Copper Cliff branch “and we are working to accommodate them at the Paris Street branch and within TD,” Jongeward said.

A notice distributed among the branch's customers March 14 said they'll see “many familiar faces” at the Paris Street branch.

“You'll be happy to know that many members of our staff at the current branch will move with you to your new branch,” the notice said.

“We're committed to treating our employees fairly and making sure that you continue to be served by staff you know and trust.”

TD customer and Copper Cliff resident Rick Kirkwood told Northern Life he's unhappy the bank will no longer have a location in town.

He said once it leaves, he'll consider switching to the only other financial institution with a Copper Cliff branch, the Sudbury Credit Union.

Kirkwood said he doesn't like how he seems to be getting less and less service from TD to begin with.

“Getting rid of all the small town stuff isn't going to help, I don't think,” he said.

A Copper Cliff senior who did not want his name used said TD's departure from the community will make life more difficult for him and other seniors.

He said he doesn't have a vehicle, and would have to take two buses to get to the Paris Street branch, adding that it's going to be a “pain in the butt.”

However, he said he doesn't plan to switch from TD, where he's been doing his banking since the 1950s.

“What do you do?” he said. “I'm going to have to live with it because I don't think there's going to be any way I can change their mind. I'm not at all happy with it.”
Heidi Ulrichsen

Heidi Ulrichsen

Staff Writer


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